Shipping policy

At OHRAM Sports, we want to make sure your order reaches you safely and efficiently. Please review the following information regarding our shipping process.

Shipping Destinations

OHRAM Sports currently ships to:

  • Canada
  • United States
  • Mexico
  • United Kingdom
  • Europe

Order Processing

Orders are processed within 1-3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or statutory holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Rates

Shipping fees are calculated at checkout based on your delivery address and the shipping option selected.

Any applicable shipping charges will be displayed before you complete your purchase.

Delivery Times

Estimated delivery times are provided at checkout and may vary depending on your location, shipping method, carrier, and other circumstances.

Please note that delivery estimates are not guaranteed. Delays may occur due to circumstances outside of OHRAM Sports' control, including carrier delays, weather, customs processing, and other unforeseen circumstances.

International Orders

Customers ordering outside of Canada may be responsible for any applicable customs duties, taxes, tariffs, or import fees charged by their destination country.

These charges are not controlled or collected by OHRAM Sports unless otherwise stated at checkout.

Order Tracking

Once your order has been dispatched, you will receive tracking information by email when tracking is available.

Please allow up to 48 hours for tracking information to appear or update in the carrier's system.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, OHRAM Sports is not responsible for packages that are subsequently lost or stolen.

If your package is marked as delivered but you have not received it, please contact the shipping carrier directly and notify us so we can assist where possible.

Damaged Packages

If your order arrives damaged, please contact us within 14 days of delivery with your order number and clear photos of the damaged packaging and product.

We will review the issue and determine the appropriate resolution.

Questions About Your Order

If you have questions regarding your shipment, please contact us at:

OHRAM Sports
Email: ohraminternational@gmail.com
Website: www.ohramofficial.com